Terms and Conditions for Visa Application

CHILTERN T&T hereby declares that we have no role whatsoever in the assessment of a visa application, which is the sole prerogative of the government of the UAE/Immigration Department. Therefore, CHILTERN T&T will not in any manner be liable or responsible for any delay in the processing or rejection of any visa application.

This facility is available for tourists visiting the U.A.E and fulfilling the eligibility conditions as announced from time to time by the U.A.E Immigration authorities. Issuance and approval of a visa are solely regulated by the government of the U.A.E and governed by their rules and regulations that may be amended from time to time.

CHILTERN T&T will sponsor the visitor application subject to the visitor fulfilling the eligibility conditions. Visa fees are non-refundable and the applicant/visitor will not make any claims to refund the same for any reason whatsoever. The visa fee includes the credit card charges. Visitors must hold valid travel documents and comply with the requirements of the government of UAE/ Immigration Authorities. The decision to grant or reject a visa is the sole prerogative of the Immigration authorities and it is final.

In case of rejection of visa application, the applicant will be informed of the same and no correspondence will be entertained. As advised above, visa fees will not be refunded and no reasons will be required to be given.

It is understood that whenever the processing of the visa application is prevented, delayed, restricted, or interfered with for any reasons whatsoever by UAE Immigration authorities to process visitor application, then CHILTERN T&T will not be liable to any loss or damage which may be suffered as a result of such causes. Issuance of a visa or approval of the visa application does not in any way guarantee the visitor’s right to enter U.A.E. The entry is at the sole discretion of the Immigration officer at the airport. In case of denial of visa or entry into U.A.E by the Government, CHILTERN T&T will in no way be liable to the visitor/guest in any manner whatsoever. CHILTERN T&T will not be liable for any losses or damages which the visitor may suffer arising from delay in processing or receiving the visa.

The visa is valid as per the government of U.A.E/issuing authorities rules and regulations as amended from time to time. The visa must be availed within its period of validity. CHILTERN T&T will not be liable to a visitor for any changes or cancellations to government regulations that should result in a visitor not being able to travel to or enter the U.A.E.

CHILTERN T&T will take all reasonable measures to ensure that the information provided by the guarantor/visitor in its application form will remain confidential. However, CHILTERN T&T will not be liable for any unauthorized access by any means to that information. The guarantee deposit amount should be collected any time within one year from the date of deposit. Upon expiry of the above-said duration, the security deposit will not be refunded to the guarantor.

All visas will be online eVisas however an original copy can be requested for an additional fee. A copy of the visa shall be provided to the customer once a round trip ticket is purchased through either our website or through the Call Center/branch network else an additional service charge of AED 100 will be charged. Cancellation of an issued visa may be requested at an additional fee subject to immigration conditions. Visa message or OK to board can be updated at an additional fee.

If any crime takes place during the visit of the traveler sponsored by us they will be dealt with by the UAE police department. In case if they are imprisoned or if the immigration system shows an overstay the guarantor shall be solely responsible for the penalties and liabilities. The agency has full authority to take necessary action against the guarantor.
Cozmo travel reserves the right to change the terms and conditions at its discretion and without notice.


I hereby undertake full responsibility for the applicant who will be entering U.A.E on a visit visa sponsored by COZMO TRAVEL LLC and that he/she will leave the country within the stipulated period depending on the visa issued, from the date of arrival. In the event of a default of this condition, I will forfeit the guarantee deposit and bear all legal consequences. I will be solely responsible for any expenses related to his travel, accommodation, food, and repatriation or any fine imposed by the authorities. The Applicant / Guarantor expressly declare that they have read and understood the Terms and Conditions and that they are in agreement/compliance thereof.